Fyrn Design Kit

The Fyrn Design Kit is a box of wood and metal samples for our Stemn Seating and Nesting Table products.
It also includes leather swatches for optional upholstery on our seating products.

Click here to request a Design Kit.

Or, learn more about the Kit here .



Ordering

What's the best way to order Fyrn products?

All Fyrn Seating products and finish combinations are shoppable here .

Fyrn Nesting Tables can be ordered by contacting our team at info@fyrn.com.

Can I place an order by phone?

Yes, if you'd like to speak with someone, you can reach us at 415.805.6908.


For all inquiries or needs, don't hesitate to reach out. Our team is available for any questions you have along the way.


Do you have showrooms? Where can I see the furniture in person?

For Bay Area customers, we can offer you an in-person visit, by appointment, at our production facility, M-F 8:30 am - 4:30 pm. Until COVID restrictions are lifted, we can facilitate these outdoors. See below to schedule your appointment today.

If you live outside the Bay Area and would like to experience our furniture in person, contact us to learn about the closest public location (showroom, bar, art gallery, restaurant, or hotel) with the Fyrn Stemn line. We also encourage you to use the program to experience a piece in the comfort of your home.

If you are a commercial client in a major city, we may have a sales rep that can present the furniture to you directly, or facilitate the delivery of a sample piece of furniture for sit tests and client presentations.


Can I see a product or complete a sit test at Fyrn in San Francisco?

Yes, schedule a 20 min product demo session here .


Not in the Bay Area? Reach out to us directly at info@fyrn.com for a recommendation for a local location with Fyrn furniture.


What kind of variation can I expect with natural materials (i.e. wood and upholstery)?

Each piece of furniture we make is unique and includes natural variations of the materials we use. These variations represent the character and unique back story of the material. We don’t believe in wasting material, so our priority is to choose wood, metal, and leather that looks beautiful and will last.


Wood - Natural wood may have occasional knots, color variation, or inconsistent graining.


Brackets - It’s normal to see a very slight range of color that includes lighter and darker presentations of the alloy and anodizing.


Leather - Natural leather variation includes shading, scars or slight creases in the material.



Read more about our philosophy of honoring natural materials here .


Is there a finish guide to see details of wood and metal combinations?

Yes.

Click here to view our Seating finish guide

Click here to view our Nesting Table finish guide


Do you offer additional upholstery options or support COM/COL for seating products?

Yes, in addition to the upholstery options available through the website, you may contact us for pre-approved upholstery lines in synthetic and natural leathers appropriate for non-residential use. We can also support COM/COL (customer owned material/leather). Please click the link to download our Upholstery Guidelines, or contact our customer team info@fyrn.com to learn more.



Can I make a change to an order previously placed online?

The sooner the better, of course, but we’ll help in any way we can. If you’d like to make a change, such as request a different finish, modify your shipping address, or cancel your order, please email info@fyrn.com. If we have begun production of your order and you choose to cancel, you may be subject to a cancellation fee up to, but not to exceed our Restocking fee on returns.



FIT: Fyrn In-Home Trial

What is the Fyrn In-Home Trial Program?

Lovingly referred to as FIT, Fyrn In-Home Trial is a residential customer program that enables risk-free purchase of a single chair or stool.


Shipping is on us. Try it for three weeks and if it’s not the right fit for you, we’ll take care of return and restocking fees on that item.


Order a FIT item by selecting the 'Opt for our Fyrn In-Home Trial' button as you add a product to cart. This will automatically negate shipping costs and enroll you into the program for your single chair or stool.


Learn more or email us at info@fyrn.com with questions.



Fyrn Exchange

What is the Fyrn Exchange?

An online webshop that facilitates the resale of Shop 2nds, pre-loved, and refurbished Fyrn products. For those who don’t mind a little built-in history, the Exchange offers an opportunity for more people to acquire Fyrn’s great design, durability and utility at a lower price point.


Beyond our commitment to making Fyrn more accessible to more people, we created the Fyrn Exchange to combat furniture waste, further minimising the impact of our business on the planet.


Learn more about the Exchange, visit our FAQ blog post or email us at Exchange@Fyrn.com with questions.



Shipping and Delivery

What are the lead times? When can I expect to receive my order?

The chart below outlines our target lead times for residential furniture. Please note that uless otherwise requested, all products will ship on longest possible timeline.


Type of Furniture Estimated Arrival
Fyrn In-Home Trial for Seating 2 weeks
Fyrn Seating in Signature Finishes 3-4 weeks
Fyrn Seating in Premium Finishes 6 weeks
Fyrn Nesting Tables in all finishes 6 weeks

Fyrn Seating Signature finishes include:

  • Wood: Maple, Oxidized Oak, Natural Oak and Charcoal Black Oak
  • Brackets: Matte Silver, Copper Bronze and Black
  • Optional Upholstery: Signature Natural Leather

Fyrn Seating Premium finishes include:

  • Wood: Black Walnut
  • Brackets: Graphite
  • Optional Upholstery: Premium Vegetable Tanned Leather

Fyrn Nesting Tables are available in:

  • Wood: Maple or Black Walnut
  • Brackets: Matte Silver or Copper Bronze


Inquire with our customer team for COM/COL upholstery timing


Large-scale commercial orders may be subject to longer lead times.



Can you expedite an order if I need the product sooner?

We value your business and will always try to meet your needs. If your timeline is shorter than our current offering, please email us at info@fyrn.com to inquire about expedited production. Dependent on quantities and specifications we can often accelerate your order, though there may be an additional fee for this service.


Do you offer Local Pickup?

Yes! If you live in or around the Bay Area, we always appreciate meeting our customers in person. We'd love to get your furniture to you faster than delivery and without any additional cost. Please contact us to arrange for local pickup and once we've completed production, we will email you to arrange a time for you to come by our facility and pick up your order.


How will my order ship and will there be tracking available?

For anyone outside the Bay Area, or those that prefer home delivery, Orders ship via UPS. Once your furniture has shipped, we’ll email you a tracking number, for seating - a link to your assembly video, and some key information to keep in mind upon the receipt of your order.


Trade & Commercial Customers

If you need to arrange for alternative delivery options, please contact our customer team by phone 415.805.6908 or email info@fyrn.com.


Do you ship internationally?

We do not have standard international shipping available, but we hope to soon. If you are located internationally and interested in Fyrn products, please email us at info@fyrn.com and we can often accommodate your needs. This option likely includes additional lead time and associated costs for import and duties.



Delivery Fees

What are the Fyrn Residential Delivery Fees?

See below for United States Delivery, within the 48 contiguous states. Excluded from this delivery fee structure, whereby separate delivery costs apply, are Alaska, Hawaii, Puerto Rico, or Canada. Please inquire with our customer service team for more information info@fyrn.com


Our Stemn Seating is all delivered flat for home assembly, while our Stemn Nesting Tables are delivered fully assembled. Below you will find details about the cost of delivery for each line of furniture.


Stemn Seating

  • Includes: Shorty, Mariposa, De Haro, Linden, Bartlett, and Stanyan
  • FIT (Fyrn In-home Trial) items receive free shipping in both directions.
  • Delivery fees for non FIT items are $25 per flatpack item.


Stemn Nesting Tables

  • Includes: the Mauna Loa, Denali, Rainier, Shasta, and Pinyon
  • Delivery fees are 5% of the product cost and calculated at checkout.


Nesting Table quotes and orders can be made by contacting our team at info@fyrn.com



Trade Program

Do you have a trade program?

Yes, we offer a number of benefits to our trade and commercial partners. Please and apply today!


What type and size of commercial projects can Fyrn currently support?

We frequently partner with architecture and design firms to provide seating for bars, restaurants, hotels, art galleries, retail spaces, multi-unit residential projects, public institutions, contemporary office spaces and residential interiors. We put the same care and consideration into small scale projects, as we do the ones that require hundreds of pieces.



Design Resources

Can I download 3D Models of Fyrn products to use in Sketchup, Autocad or other design programs?

Yes, click on the links below to download 3d models of our Seating products in Sketchup (skp), AutoCad (dwg), 3ds Max (3ds).



Can I download Specification Sheets for Fyrn products?


Yes. You can download Specification sheets for our Stemn Lines here: Seating and Nesting Tables


Is there a finish guide to see details of wood and metal combinations?


Yes.
Wood and metal finish guide for Fyrn Seating can be found here

Wood and metal finish guide for Fyrn Nesting tables can be found here


Do you offer additional upholstery options or support COM/COL for seating products?


Yes, in addition to the upholstery options available through the website, you may contact us for pre-approved upholstery lines in synthetic and natural leathers appropriate for non-residential use. We can also support COM/COL (customer owned material/leather). Please click the link to download our Upholstery Guidelines, or contact our customer team info@fyrn.com to learn more.



Returns

What is your return policy?

We want you to be 100% satisfied with your purchase. If you receive the wrong item, or furniture that is damaged or defective, please let our customer service team know within 3 days of receiving the item(s). We always do our best to deliver a perfect product, but rare exceptions occur and our commitment to you is to work quickly to make things right.


Our customer team can be reached by email info@fyrn.com or phone 415.805.6908


For residential seating orders, to mitigate the need for inconvenient and expensive returns we have a risk-free Fyrn In-Home Trial Program that gives you 3 weeks to live with the furniture, confirm finishes, and decide if it's the right FIT for your home.


A returned FIT chair or stool is eligible for zero return shipping or restocking fees provided that it is returned without damage beyond normal use, in the original packaging, using our disassembly and packing instructions. Your FIT item does not have to be in pristine condition, but we hope you’ll take some care as we reserve the right to not provide refunds for items that are returned with negligent damage or without use of our original packaging.


For return of residential Seating items purchased outside of the FIT program, or any Nesting Tables, here are the details for standard retail orders:


  • Returns must be made within 30 days of your order being received or delivered
  • The furniture must be in original condition and returned in the original Fyrn packaging
  • After inspection, if the product is returned in original condition, you will receive a full refund less a restocking fee of 10% of the original purchase price
  • Shipping and delivery charges are non-refundable
  • Refunds will be credited to the original form of payment
  • Please include all original packing materials, tool kits, design kits, and tags in the return
  • Proof of purchase is required for all returns


If you would like to process a return, please email customer service returns@fyrn.com with the following information and we’ll respond within 1-2 business days to help expedite your return process.


  • Name
  • Address
  • Order Number
  • Number of chairs/stools/tables purchased
  • Number of chairs/stools/tables you’d like to return
  • Number of chairs/stools/tables opened and, in the case of chairs/stools - assembled
  • Number of chairs/stools/tables unopened
  • Reason for return


We can not accept returns for the following items:


  • Commercial Samples
  • Items purchased via the Fyrn Exchange
  • Custom items - see below for specific custom details


Fyrn inspects all returned items within 1-2 business days of receipt. After the intake process is complete, you will be notified that a refund is being initiated via your original form of payment, or asked for any additional information needed to process the return.


In order to have a successful return:


  • For flat packed chairs and stools, we strongly advise that you closely follow the Fyrn disassembly instructions, and don’t attempt to disassemble chairs /stools in any way that deviates from our recommended process.
  • For all products, chairs, stools and/or tables, please remember that use of the original packaging is a requirement for a full refund, but also is important because furniture can easily be damaged during shipping and our packaging is designed to avoid this.

Fyrn does have the right to refuse a refund for returns that are not in like-new condition as a result of damage caused by a customer or negligent treatment of the furniture.
Shipping and delivery fees are not refundable unless returns are a result of manufacturing defects or the furniture arrives damaged. In the event that you receive furniture that is damaged in-transit, please immediately take detailed photographs of the package and furniture as received and share them with our customer team when you are initiating a request for return and/or refund.


Fyrn Custom Order Return Policy


Custom orders include ADA height adjustments, orders placed using COM/COL upholstery, multi-unit residential, Commercial, Retail Stores, and Hospitality purchases.
If we initiate a Custom order at your direction, there is a non-refundable fee of 50% for changes, cancellations or returns initiated within 30 days of delivery or receipt of furniture. We will do our best to mitigate this charge if we have not commenced work or if materials have not been procured. .


How do I return flatpacked items that I’ve assembled at home?

If you are purchasing a set of chairs or stools, we recommend you only open and assemble one of the items before making a decision about returns. This will minimize your time and effort, as well as the likelihood that the furniture can be returned in the original condition for a full refund.


Who pays for return shipping?

If you are returning a FIT (Fyrn In-Home Trial) item, Fyrn will provide a complimentary return shipping label for the original packaging. Customers are responsible for the cost of return shipping for all non-FIT items.



Fyrn Buy Back

What is the Fyrn Buy Back Program?

The Fyrn Buy Back means we will repurchase qualifying residential furniture any time for any reason, ensuring long-term value in your investment and a 2nd life for your furniture.


Where can I learn more about the Fyrn Buy Back Program?

Here you will find a full set of Fyrn Buy Back FAQs and you can reach us with questions or feedback at info@fyrn.com.



Furniture Care

Is there a warranty on my furniture?

Yes, please click to download our Commercial Warranty


Is any regular care or maintenance required for my furniture?

A little love and a lot of common sense are the most important elements of caring for your furniture. Below are a couple things you may not know, and a few we’re sure you would have come up with on your own:


  • Liquid and moisture will damage wood furniture. Always wipe up any moisture using a soft cloth. Our furniture may be brought outside on a nice day, but do bring it back in when you’re done, or dew and rain will damage it over time.
  • Extreme or prolonged exposure to heat can also be damaging to wood.
  • Rough and sharp objects should not be dragged across your furniture.
  • Sunlight will modify the color of wood over time. If you have a set of chairs or stools and some receive more sun than others, rotate them occasionally for even exposure.
  • Clean with a slightly damp cloth as needed. Wipe dry with a separate cloth.
  • Never use cleaning products containing ammonia, alcohol or petroleum.
  • Coasters are strongly recommended when resting drinks or dishes on any surface, including Nesting Tables and seats.

Click here for the full Care & Maintenance Guide.


How do I disassemble the furniture for purposes of moving?

Our furniture is not intended for repeated disassembly and assembly by customers. In order to avoid unintended damage, lost parts, or inconvenience, we don't recommend disassembling the furniture when moving. However, if you are returning an item or must disassemble the furniture for some reason, please contact customer service info@fyrn.com so that we can provide you with video instructions to ensure the process goes smoothly.


Is my furniture repairable if something breaks?

Our furniture is designed and built to be durable, but we understand life is unpredictable and accidents will happen. We created the Stemn system of furniture so that, in most cases, any piece can easily be repaired. Please contact our customer team info@fyrn.com if you require a repair or part replacement, and we’ll be happy to help.



Press & Partnerships

Who should I contact for press inquiries, photo, or logo assets?

Please email press@fyrn.com with any promotional or press requests


Is Fyrn interested in Partnerships and Collaborations?

Please email partnerships@fyrn.com for opportunities to work together



Customer Service

How can I get in touch with a Customer Service person?

The best way to reach us is by sending a note to info@fyrn.com or calling 415.805.6908. We value your business and always want to be as responsive as possible to your needs. We make every effort to respond the same day and no later than the next business day. Our usual business hours are 9-6pm M-F, so if you send a note on the weekend or a holiday, please expect to hear from us on the following business day.