Shipping & Ordering
Do you have showrooms? Where can I see the furniture in person?
Please contact us at firstname.lastname@example.org or call 415.805.6908 to learn more about any of the options below:
For Bay Area customers, we can offer you an in-person visit, by appointment, at our production facility, M-F 8:30 am - 4:30 pm. Until COVID restrictions are lifted, we will be facilitating these outdoors.
If you live outside the Bay Area and would like to experience our furniture in person, contact us to learn about the closest public location (showroom, bar, art gallery, restaurant, or hotel) with the Fyrn Stemn line. We also encourage you to use the program to experience a piece in the comfort of your home.
If you are a commercial client in a major city, we may have a sales rep that can present the furniture to you directly, or facilitate the delivery of a sample piece of furniture for sit tests and client presentations.
Do you offer tours of the Fyrn Production Facility?
Yes, but they are on pause until COVID restrictions have been fully lifted. We hope to resume production tours soon. If interested, please inquire.
What are the lead times? When can I expect to receive my order?
The chart below outlines our target lead times for residential furniture:
|Type of Furniture||Production||Shipping||Arrival|
|Fyrn In-Home Trial||1-3 days||3-5 days||~1 week|
|Fyrn Standard*||1-2 weeks||3-5 days||2-3 weeks|
*Fyrn Standard refers to the furniture purchased directly from our website in the curated finishes available through our product builder.
Fyrn Custom furniture carries a longer lead time, generally 4-8 weeks, and includes finishes which are unavailable directly through our website, including Blond Oak and Black Walnut Wood, Graphite Brackets, and any COM/COL upholstery material. Inquire with our customer team for specific timing based on your needs.
If you need your furniture faster we can often expedite production for a fee. Please contact email@example.com to discuss expediting. Large-scale commercial orders may be subject to longer lead times.
Do you offer Local Pickup?
Yes! If you live in or around the Bay Area, we always appreciate meeting our customers in person. We'd love to get your furniture to you faster than delivery and without any additional cost. Select Local Pickup as your shipping method at checkout. Once we've completed production, we will email you to arrange a time to come by our facility to pick up your order.
Can I make a change to an order previously placed online?
The sooner the better, of course, but we’ll help in any way we can. If you’d like to make a change, such as request a different finish, modify your shipping address, or cancel your order, please email firstname.lastname@example.org. If we have begun production of your order and you choose to cancel, you may be subject to a cancellation fee up to, but not to exceed our Restocking fee on returns.
Can I place an order by phone?
Yes, if you'd like to speak with someone, you can reach us at 415.805.6908.
Do you have a trade program?
Yes, we offer a number of benefits to our trade and commercial partners. Please and apply today!
What type and size of commercial projects can Fyrn currently support?
We frequently partner with architecture and design firms to provide seating for bars, restaurants, hotels, art galleries, retail spaces, multi-unit residential projects, public institutions, contemporary office spaces and residential interiors. We put the same care and consideration into small scale projects, as we do the ones that require hundreds of pieces.
Can I download 3D Models of Fyrn products to use in Sketchup, Autocad or other design
Yes, click on the links below to download 3d models of any of our products in Sketchup (skp), AutoCad (dwg), 3ds Max (3ds).
- De Haro
Can I download Specification Sheets for the entire line?
Yes, please click to download the Specification Sheets for the Stemn Line
Is there a finish guide to see details of wood and metal combinations?
Yes, please click to download the Finish Guide
Do you offer additional upholstery options or support COM/COL?
Yes, in addition to our Fyrn Standard upholstery options available through the website, you may contact us for pre-approved upholstery lines in synthetic and natural leathers appropriate for non-residential use. We can also support COM/COL (customer owned material/leather). Please click the link to download our Upholstery Guidelines, or contact our customer team email@example.com to learn more.
What is the Fyrn Exchange?
An online webshop that facilitates the resale of Shop 2nds, pre-loved, and refurbished Fyrn products. For those who don’t mind a little built-in history, the Exchange offers an opportunity for more people to acquire Fyrn’s great design, durability and utility at a lower price point.
Beyond our commitment to making Fyrn more accessible to more people, we created the Fyrn Exchange to combat furniture waste, further minimising the impact of our business on the planet.
Find additional information about the Exchange here.
Or email us at firstname.lastname@example.org with questions and feedback.
Fyrn Buy Back
What is the Fyrn Buy Back Program?
The Fyrn Buy Back means we will repurchase qualifying Fyrn Standard furniture any time for any reason, ensuring long-term value in your investment and a 2nd life for your furniture.
Where can I learn more about the Fyrn Buy Back Program?
FIT: Fyrn In-Home Trial
What is the Fyrn In-Home Trial Program?
A risk-free way for our residential customers to try Fyrn in the comfort of their home. to learn more about FIT
Shipping and Delivery
How will my order ship and will there be tracking available?
If you live in or around the Bay Area, we always appreciate meeting our customers in person, and invite you to take advantage of our Local Pickup option.
For anyone outside the Bay Area, or those that prefer home delivery, Orders ship via UPS. Once your furniture has shipped, we’ll email you a tracking number, a link to your assembly video, and some key information to keep in mind upon the receipt of your order.
Trade & Commercial Customers
If you need to arrange for alternative delivery options, please contact our customer team by phone 415.805.6908 or email email@example.com.
Can you expedite an order if I need the product sooner?
We value your business and will always try to meet your needs. If your timeline is shorter than our current offering, please email us at firstname.lastname@example.org to inquire about expedited production. Dependent on quantities and specifications we can often accelerate your order, though there is an additional fee for this service.
Do you ship internationally?
We do not have standard international shipping available, but we hope to soon. If you are located internationally and interested in Fyrn products, please email us at email@example.com and we can often accommodate your needs. This option likely includes additional lead time and associated costs for import and duties.
What is your return policy?
For Residential orders, to mitigate the need for inconvenient and expensive returns we have a Program that is RISK-FREE for our customers, and gives you 3 weeks to live with the furniture, confirm finishes, and decide if it's the right FIT for your home.
If you decide to move forward without using the FIT program and need to make a return, here are the details. For non-custom orders, we accept returns made within 30 days of your order being delivered. If the furniture is returned in saleable condition we will provide a full refund to your original form of payment less a 25% restocking fee. If you would like to process a return, please email customer service firstname.lastname@example.org with the following information and we’ll respond within 1-2 business days to help expedite your return process.
- Order Number
- Number of chairs/stools assembled
- Number of chairs/stools unopened and disassembled
- Reason for return
Fyrn Custom Order Return Policy - If we initiate a Custom order (which includes any furniture finishes that are not available through our Standard website builder, Commercial, Retail, and Hospitality purchases) at your direction, there is a non-refundable fee of 50% for changes, cancellations or returns. We will do our best to mitigate this charge if we have not commenced work or if materials have not been procured.
How do I return items that I’ve assembled at home?
If you are purchasing a set of chairs or stools, we recommend you only open and assemble one of the items before making a decision about returns. The cost of shipping an unopened chair or stool is significantly less than shipping an assembled item.
Who pays for return shipping?
If you are returning a FIT (Fyrn In-Home Trial) item then Fyrn will provide a return shipping label for the original packaging. Customers are responsible for the cost of return shipping for all non-FIT items.
Is there a warranty on my furniture?
Yes, please click to download our Commercial Warranty
Is any regular care or maintenance required for my furniture?
A little love and a lot of common sense are the most important elements of caring for your furniture. Below are a couple things you may not know, and a few we’re sure you would have come up with on your own:
- Liquid and moisture will damage wood furniture. Always wipe up any moisture using a soft cloth. Our furniture may be brought outside on a nice day, but do bring it back in when you’re done, or dew and rain will damage it over time.
- Extreme or prolonged exposure to heat can also be damaging to wood.
- Rough and sharp objects should not be dragged across your furniture.
- Sunlight will modify the color of wood over time. If you have a set of chairs or stools and some receive more sun than others, rotate them occasionally for even exposure.
- Clean with a slightly damp cloth as needed. Wipe dry with a separate cloth.
- Never use cleaning products containing ammonia, alcohol or petroleum.
What kind of variation can I expect with natural materials (i.e. wood and
Each piece of furniture we make is unique and includes natural variations of the materials we use. These variations represent the character and unique back story of the material. We don’t believe in wasting material, so our priority is to choose wood, metal, and leather that looks beautiful and will last.
Wood - Natural wood may have occasional knots, color variation, or inconsistent graining.
Brackets - It’s normal to see a very slight range of color that includes lighter and darker presentations of the alloy and anodizing.
Leather - Natural leather variation includes shading, scars or slight creases in the material.
How do I disassemble the furniture for purposes of moving?
Our furniture is not intended for repeated disassembly and assembly by customers. In order to avoid unintended damage, lost parts, or inconvenience, we don't recommend disassembling the furniture when moving. However, if you are returning an item or must disassemble the furniture for some reason, please contact customer service email@example.com so that we can provide you with video instructions to ensure the process goes smoothly.
Is my furniture repairable if something breaks?
Our furniture is designed and built to be durable, but we understand life is unpredictable and accidents will happen. We created the Stemn system of furniture so that, in most cases, any piece can easily be repaired. Please contact our customer team firstname.lastname@example.org if you require a repair or part replacement, and we’ll be happy to help.
Press & Partnerships
Who should I contact for press inquiries, photo, or logo assets?
Please email email@example.com with any promotional or press requests
Is Fyrn interested in Partnerships and Collaborations?
Please email firstname.lastname@example.org for opportunities to work together
How can I get in touch with a Customer Service person?
The best way to reach us is by sending a note to email@example.com or calling 415.805.6908. We value your business and always want to be as responsive as possible to your needs. We make every effort to respond the same day and no later than the next business day. Our usual business hours are 9-6pm M-F, so if you send a note on the weekend or a holiday, please expect to hear from us on the following business day.