Do you have a showroom, or place to order in person?
For bay area customers, we can facilitate an in-person appointment at our workshop. If you are interested in learning more about this, please contact us at firstname.lastname@example.org.
If you live outside the Bay Area and would like to experience our furniture in person, contact us at email@example.com to learn about the closest bar, restaurant, or hotel using the Fyrn Stemn line.
What are the lead times? When can I expect to receive my order?
The chart below outlines our target lead times:
|Home Assembly*||3-6 weeks||1-2 weeks||4-8 weeks|
|Fully Assembled||4-6 weeks||2-4 weeks||6-10 weeks|
If you need your furniture faster we can often expedite production for a small fee. Please contact firstname.lastname@example.org and let us know your timeline. Large-scale commercial orders may be subject to longer lead times.
Do you offer Local Pickup?
Yes! If you live in or around the Bay Area, we always appreciate meeting our customers in person. We'd love to get your furniture to you faster than delivery. Select Local Pickup as your shipping method at checkout. Once we've completed production, we will email you to arrange a time to come by our workshop in San Francisco and pick up your order.
Can I make a change to an order previously placed online?
The sooner the better, of course, but we’ll help in any way we can. If you’d like to make a change, such as request a different finish, modify your shipping address, or cancel your order, please send us an email email@example.com. If we have begun production of your order and you choose to cancel, you may be subject to a cancellation fee up to, but not to exceed our Restocking fee on returns.
Do you offer upholstery?
Yes. We offer upholstered seats and backs in both natural and synthetic leathers. We have a standard upholstery offering as well as the ability to support COM/COL (customer owned material/leather). Please email us firstname.lastname@example.org if you would like to learn more.
Can I place an order by phone?
If you have questions or need some assistance, shoot us an email email@example.com and we’ll get back to you as soon as we can. If you'd like to speak with someone more immediately, you can reach us at 415.805.6908.
Do you accept custom orders?
For special projects, interior designers, and commercial customers purchasing in large quantities we can often support finish customizations and alternative materials. Our ability to do so is dependent on quantity, timeline and specifications. Please email us firstname.lastname@example.org if you would like to learn more.
Do you have a trade program?
Yes, dependent on specifications and quantities we provide trade benefits. Additionally, with trade professionals, we sometimes preview unreleased products and support non-standard finishes. We want to provide the support you need to realize your vision for a client or project. Please visit our Trade Program page if you would like to learn more, or join the Fyrn Trade Program by completing an application right now.
What type and size of commerical projects can Fyrn currently support?
We frequently partner with architecture and design firms to provide seating for restaurant, contemporary office spaces and residential interiors. We put the same care and consideration into small scale projects, as we do the ones that require hundreds of pieces.
Can I download 3D Models of Fyrn products to use in Sketchup, Autocad or other design programs?
Yes, click on the links below to download 3d models of any of our products in Sketchup (skp), AutoCad (dwg), 3ds Max (3ds).
- De Haro
Can I download Specification Sheets for the entire line?
Absolutely, please click here.
Fyrn Exchange Questions
What is the Fyrn Exchange?
Our first iteration of a platform where you can buy Shop 2nds and Pre-loved furniture from Fyrn or your neighbor directly. We are using Instagram @fyrn_exchange, as an opportunity to test a concept we've talked about for years. Take a look, follow along, and share your feedback. We look forward to expanding the platform based on what we learn from this first iteration.
Shipping and Delivery Questions
How will my order ship and is tracking available?
If you live in or around the Bay Area, we always appreciate meeting our customers in person, and invite you to take advantage of our Local Pickup option.
For anyone outside the Bay Area, or those that prefer home delivery, the answer depends on the Assembly choice you make:
Orders ship via UPS and leave our workshop in 3-6 weeks from the time you place your order. Once your furniture has shipped, we’ll email you a tracking number.
Fully Assembled - Only available in the contiguous United States
Most orders ship blanket wrapped for in-home delivery at a scheduled time by one of our shipping partners. Smaller quantity orders may be delivered fully assembled via UPS. Fully assembled production usually takes approximately 4-6 weeks, while shipping times vary based on location.
Can you expedite an order if I need the product sooner?
We value your business and will always try to meet your needs. If your timeline is shorter than our current offering, please email us at email@example.com to inquire about expedited production. Dependent on quantities and specifications we can often accelerate your order, though there is an additional fee for this service.
Do you ship internationally?
If you are located internationally and interested in Fyrn product please email us at firstname.lastname@example.org and we will do our best to accommodate your needs.
We do not have standard international shipping available, but we hope to soon. If you would like to be notified when this is available, please email us at email@example.com and we will add you to a notification list.
Returns and Repairs Questions
What is your return policy?
For Residential orders, to mitigate the need for inconvenient and expensive returns we have a Fyrn In-Home Trial Program that gives you 15 days to live with the furniture, confirm finishes, and decide if it's the right FIT for your home. Email firstname.lastname@example.org to participate in the program or learn more. If you decide to move forward without using the FIT program and need to make a return, here are the details. For non-custom orders, we accept returns made within 30 days of your order being delivered. If the furniture is returned in saleable condition we will provide a full refund to your original form of payment less a 25% restocking fee. If you would like to process a return, please email customer service email@example.com with the following information and we’ll respond within 24 hours to help expedite your return process.
- Order Number
- Number of chairs/stools assembled
- Number of chairs/stools unopened and disassembled
- Reason for return
Custom Order Policy - If we initiate a Custom order (which includes Commercial and Hospitality purchases) at your direction, there is a non-refundable fee of 50% for changes, cancellations or returns. We will do our best to mitigate this charge if we have not commenced work or if materials have not been procured.
Can orders that are delivered fully assembled be returned?
Yes. Contact us as soon as possible so that we can help you arrange the return of your items. You are not required to use our delivery service, but we can only accept returns for items that are in saleable condition, and getting the items back to us in that condition is your responsibility. If your product is returned in saleable condition we will refund the full amount of your purchase less the cost of white glove delivery.
How do I return items that I’ve assembled at home?
If you are purchasing a set of chairs or stools, we recommend you only open and assemble one of the items before making a decision about returns. The cost of shipping an unopened chair or stool is significantly less than shipping an assembled item and while disassembly can be done, it is not recommended.
Is there a restocking fee?
To mitigate the need for inconvenient and expensive returns we have a Fyrn In-Home Trial Program that gives you 15 days to live with the furniture, confirm finishes, and decide if it's the right FIT for your home. Email firstname.lastname@example.org to participate in the program or learn more. For Residential orders, if you decide to move forward without using the FIT program and need to make a return, we do charge a 25% restocking fee.
Who pays for return shipping?
Customers are responsible for the cost of return shipping, unless returning a Fyrn In-Home Trial piece, in which case Fyrn will provide a return shipping label. However, if you are returning unopened items to Fyrn and you use our carrier for the returns process, we will credit the cost of shipping towards a future order.
Furniture Care and Repair Questions
Is any regular care or maintenance required for my furniture?
A little love and a lot of common sense are the most important elements of caring for your furniture. Below are a couple things you may not know, and a few we’re sure you would have come up with on your own:
- Liquid and moisture will damage wood furniture. Always wipe up any moisture using a soft cloth. Our furniture may be brought outside on a nice day, but do bring it back in when you’re done, or dew and rain will damage it over time.
- Extreme or prolonged exposure to heat can also be damaging to wood.
- Rough and sharp objects should not be dragged across your furniture.
- Sunlight will modify the color of wood over time. If you have a set of chairs or stools and some receive more sun than others, rotate them occasionally for even exposure.
- Clean with a slightly damp cloth as needed. Wipe dry with a separate cloth.
- Never use cleaning products containing ammonia, alcohol or petroleum.
What kind of variation can I expect with natural materials (i.e. wood and upholstery)?
Each piece of furniture we make is unique and includes inherent variations of the natural materials we use. At Fyrn, we celebrate those differences and believe that it makes each piece special. These variations represent the character and unique back story of the material before it was re-shaped and transformed into your furniture. To us, these unique marks add meaning and allow us to embrace the many beautiful complexities of Mother Nature. In leather, these may take the form of shading, scars or slight creases in the material, while wood may have occasional knots, color variation, or inconsistent graining. We don’t believe in wasting material, so our highest priority is to choose wood, metal, and upholstery that will last.
How do I disassemble the furniture for purposes of moving?
Our furniture is not intened for repeated disassembly and assembly by customers. In order to avoid unintended damage, lost parts, or inconvenience, we don't recommend disassembling the furniture when moving. However, if you are returning an item or must disassemble the furniture for some reason, please contact customer service email@example.com so that we can provide you with personal assistance to ensure the process goes smoothly.
Is my furniture repairable if something breaks?
Our furniture is designed and built to be durable, but we understand life is unpredictable and accidents will happen. We created a system of furniture that, in most cases, can easily be repaired. Please contact customer service firstname.lastname@example.org if you require a repair, and we’ll be happy to figure out how we can help.
Customer Service Questions
How can I get in touch with a Customer Service person?
The best way to reach us is by sending a note to email@example.com with your question or concern. We value your business and always want to be as responsive as possible to your needs. We are a small team, but will always try to respond within 24 hours. Our usual business hours are 9-6pm M-F, so if you send a note on a Friday, weekend or holiday, please expect to hear from us on the following business day.
Is there a number to call Fyrn?
If you’d like to speak with a customer service representative, please leave a phone number when you email us at firstname.lastname@example.org, and we’ll get back to you as soon as possible. If you'd like to speak with someone more immediately, please call 415.805.6908.