Frequently asked questions

Select questions within each category to jump to your answer.

    DESIGN KIT
    MATERIALS
    ORDERING
    SHOWROOMS
    IN-HOME TRIAL
    THE ANNEX
    SHIPPING & DELIVERY
    SEATING ASSEMBLY
    PROFESSIONAL PROGRAM
    RETURN POLICY
    RESIDENTIAL BUY BACK
    FURNITURE CARE
    Contacting Fyrn

DESIGN KIT

What is a design kit?

Fyrn’s design kit is a hand-built box of wood and metal samples for our Seating and Nesting Table products. It also includes leather swatches for optional upholstery on our chairs and stools.

Click here to order.

Please note that Design Kits are shipped with a pre-paid return shipping label. When you are done reviewing finishes, please return your kit to Fyrn to make sure these precious materials are not wasted and can remain in use.

If you have purchased your Design Kit the cost of the kit is non-refundable.

MATERIALS

What kinds of materials does Fyrn use?

Products are made of North American Hardwoods and patented metal hardware, with optional leather upholstery for seating.

Wood types and finishes: Maple, Natural Oak, Oxidized Oak, Charcoal Black Oak and Black Walnut
Our wood finishes allow natural wood grain and variation to shine through.

Anodized aluminum bracket options: Matte Silver, Copper Bronze, Graphite, Black

Download a PDF of our wood & metal finish guide here.

We offer two lines of leather:
- Signature Natural Leather: Hides are chrome tanned, beautifully soft and pliable from the start. This leather changes less over time than vegetable tanned leather. 
- Premium Vegetable Tanned Leather: Hides are 100% vegetable tanned and have a higher price point. This leather softens and changes over time to develop a unique patina.

Download our upholstery guide here, or see below for information on COM/COL & leather alternatives.

Do you offer additional upholstery options or support COM/COL?

Yes, for Fyrn chairs and stools, in addition to the upholstery options available through the website, you may contact us for pre-approved upholstery lines in synthetic and natural leathers appropriate for non-residential use. 

We can also support COM/COL (customer owned material/leather). Contact our customer service team at info@fyrn.com to learn more or click here to download our upholstery guide.

What kind of variation can I expect with Fyrn’s materials?

Each piece of furniture we make is unique and includes natural variations of the materials we use. These variations represent the character and unique backstory of the material. 

Many factors, from natural coloring, graining, unique growth patterns, and distribution of compounds throughout the tree itself impact the final appearance of hardwoods.

For leather, the lived experience of cattle and the variances in tone and texture across different parts of the animal will affect each hide. Regardless of the tanning and dye method, the natural materials retain their unique differences.

We don’t believe in wasting material, so our priority is to choose wood, metal, and leather that looks beautiful and will last.

Wood: Natural wood may have occasional knots, color variation, or inconsistent graining.

Leather: Natural leather variation includes shading, scars or slight creases in the material.

Brackets: It’s normal to see a very slight range of color that includes lighter and darker presentations of the alloy and anodizing process.

Read more about our philosophy of honoring natural materials here.

ORDERING

What's the best way to order Fyrn products?

All Fyrn products are shoppable here.

Customize finish choices for chairs here.

Customize finish choices for stools here.

Customize finish choices and see various sizes and configurations of our tables here.

Or, if you'd prefer to work with our customer service team on your order, email us at info@fyrn.com, or you can reach us at 415.805.6908.

Inquiries can also be made from our contact form linked here.

Can I make a change to an order previously placed online?

The sooner the better, of course, but we’ll help in any way we can. 

If you’d like to make a change, such as request a different finish, modify your shipping address, or cancel your order, please email info@fyrn.com. If we have begun production of your order and you choose to cancel, you may be subject to a cancellation fee up to, but not to exceed our restocking fee on returns.

SHOWROOMS

Where can I see Fyrn furniture in person?

For Bay Area customers, we can offer you an in-person visit, by appointment, at our R&D facility, M-F 8:30 am - 4:30 pm PST. 

Schedule a 20 min product demo session here.

If you live outside the Bay Area and would like to experience our furniture in person, contact us at info@fyrn.com to learn about the closest public location (showroom, bar, art gallery, restaurant, or hotel) with the Fyrn Stemn line. 

For seating products, we also encourage you to use the In-Home Trial program to experience a piece in the comfort of your home.

Commercial product presentations

If you are a commercial client in a major city, we may have a sales rep that can present the furniture to you directly, or facilitate the delivery of a sample piece of furniture for sit tests and client presentations.

IN-HOME TRIAL

What is Fyrn’s In-Home Trial Program?

Fyrn offers a residential In-Home Trial program to enable risk-free purchase of a single chair or stool. 

Your trial item will typically deliver in under two weeks. Shipping is on us. Keep your original packaging while you use the piece at home for three weeks. If it’s not the right fit for you, we’ll take care of return and restocking fees on that item. See our returns FAQ for more information on how to return a trial item.

How do I order a trial piece?

We recommend you start by ordering a design kit to see finish options in person. 

Order design kit here.

With finishes decided, select In-Home Trial as you add a chair or stool to your cart. This will automatically negate shipping costs and enroll you into the program for your single chair or stool.

Email us at info@fyrn.com with questions.

THE ANNEX

What is the Annex?

The Annex is our online shop for vintage finishes, seconds, restored items, and other unique Fyrn pieces.

Items in the Annex meet our usual high standards for durability and function, with pricing that is reflective  of its current condition and individual story. Beyond our commitment to making Fyrn more accessible to more people, we created the Annex to combat furniture waste, further minimizing the impact of our business on the planet.

Please note that each Annex piece is thoroughly assessed before being listed for sale. Our team works to document or photo capture specific marks or visible aesthetic damage and can provide images on request if available.

However, many of the pieces listed in the Annex simply display a slightly higher degree of natural variation than we deem acceptable for full price furniture, or display gentle wear that is too subtle to be captured in a photo. In those cases, we may not have detailed images on hand to share. 

Our team can help provide any extra context if there is more to know than what you see listed on fyrn.com/annex

New items are added to the Annex as they become available. We recommend you check back frequently, or email us at info@fyrn.com if there is something you are specifically looking for.

What are vintage finishes?

Some items in the Annex were built using retired finishes or a finishing approach that varies from items sold as new today. Examples include Blond Oak, which we no longer carry as new, or different anodizing processes for our Graphite brackets.

Each item with a vintage finish will be designated within its product details. Email us at info@fyrn.com with questions.

What are seconds?

In the normal course of designing, manufacturing, selling, and servicing our furniture, some components and finished pieces may have slight wear or won't meet our aesthetic standards to be sold new. 

Seconds are pieces built to our usual high standards for durability and function, but may have slight surface imperfections or significant natural material variation. We strive to put every part and piece to use, so we offer these items at discount relative to their condition.

Examples can include a small ding, discoloration, machining mark, or a scar on a leather surface. In most cases, after a bit of use in your home, say 2-3 dinner parties with friends, it's the kind of thing that would be indistinguishable from a piece purchased new.

Email us at info@fyrn.com with questions.

What are restored items?

Restored items are generally previously owned or used furniture, refurbished by Fyrn for resale. They are usually sourced for the Annex via:

- Trial returns 
- Samples that have visited architecture and design firms for sit-tests or display
- Items bought back through our residential buy-back program
- Pieces used for photoshoots or other furniture events and exhibitions

SHIPPING & DELIVERY

What are Fyrn’s lead times? When can I expect to receive my order?

** 2022 Holiday notice: Furniture ordered after Thanksgiving may deliver on an extended timeline. Contact our team at info@fyrn.com for more information or expedited delivery needs.**

Standard Fyrn lead times by product.

The chart below outlines our target lead times for residential furniture ordered via our website. 

Please note that unless otherwise requested, all products will ship on the longest possible timeline.

- Design Kit: arrives in 1 to 2 weeks
- In-Home Trial: arrives in under 2 weeks
- Chairs & Stools: arrive in 5 weeks
- Nesting Tables: arrive in 6 weeks
- Annex items: arrive in 2 weeks

If your timeline is shorter than what's noted above, please contact our customer service team at info@fyrn.com to inquire about expedited production.

Dependent on quantities and specifications, we can often accelerate your order, though there may be an additional fee for this service.

Please contact our customer service team for COM/COL and synthetic leather upholstery timing.

Large-scale commercial orders may be subject to longer lead times.

How will my order ship and will there be tracking available?

If you live in or around the Bay Area or Reno, NV, we always appreciate meeting our customers in person. 

We'd love to get your furniture to you faster than delivery and without any additional cost. Please contact us to arrange for local pickup and once we've completed production, we will email you to arrange a time for you to come by our facility and pick up your order.

For anyone outside the Bay Area, or those that prefer home delivery, Orders ship via UPS. Once your furniture has shipped, we’ll email you a tracking number, for seating - a link to your assembly video, and some key information to keep in mind upon the receipt of your order.

For Trade & commercial customers, please contact our customer service team by phone 415.805.6908 or email info@fyrn.com if you need to arrange for alternative delivery options.

Do you ship internationally?

We do not have standard international shipping available, but we hope to soon. If you are located internationally and interested in Fyrn products, please email us at info@fyrn.com and we can often accommodate your needs. This option likely includes additional lead time and associated costs for import and duties.

What are Fyrn’s residential delivery fees?

See below for United States Delivery, within the 48 contiguous states. 

For residential orders, chairs and stools are delivered flat for home assembly, while our Nesting Tables are delivered fully assembled.


Free Shipping: Design Kit & In-Home Trial

$25 Per Item: 
- Chairs
- Stools
- Individual Nesting Tables
- Annex items

$50 Per Item: 
- Individual Long Table
- Two-table Nesting sets; Denali & Rainier, Rainier & Shasta, Shasta & Pinyon

$75 Per Item: 
- Mauna Loa & Denali Set 

$100 Per Item: 
- Full Set of four Nesting Tables
- Three item Long table Sets; Mauna Loa with Shasta & Pinyon, Mauna Loa & 2x Shastas

$125 Per Item:
- Mauna Loa & 3x Pinyons

Excluded from this delivery fee structure, whereby separate delivery costs apply; Alaska, Hawaii, Puerto Rico, or Canada. Please contact our customer service team at info@fyrn.com for more information.

Delivery fees for Large-Scale Commercial orders will be provided upon quote request. Contact our customer team for support.

SEATING ASSEMBLY

How do I assemble Fyrn chairs & stools?

Visit our assembly page for instructional videos, or contact our customer service team at info@fyrn.com if you have specific questions or issues with your assembly.

PROFESSIONAL PROGRAM

Does Fyrn have a trade program?

Fyrn offers a three-tiered professional program with a number of benefits and resources.  

Professional program members can access their benefits, order history, resources and more through a professional portal.

Learn more here.

What type and size of commercial projects can Fyrn currently support?

We frequently partner with architecture and design firms to provide seating for bars, restaurants, hotels, art galleries, retail spaces, multi-unit residential projects, public institutions, contemporary office spaces and residential interiors. We put the same care and consideration into small scale projects, as we do the ones that require hundreds of pieces.

Design resources are available upon login to our professional program.

Downloadable Design Resources

Download 3D models:
3DS Max: Chairs
3DS Max: Counter & Bar Stools
AutoCAD: Chairs
AutoCAD: Counter & Bar Stools
Sketchup: Chairs
Sketchup: Counter & Bar Stools

Specification Sheets:
Download Seating
Download Tables

Wood & metal finish guides:
Download


Upholstery guide & information on COM/COL:

In addition to the upholstery options available through the website, you may contact us for pre-approved upholstery lines in synthetic and natural leathers appropriate for non-residential use. We can also support COM/COL (customer owned material/leather). 

Download guide here.

RETURN POLICY

What is Fyrn’s return policy?

We want you to be 100% satisfied with your purchase. If you receive the wrong item, or furniture that is damaged or defective, please let our customer service team know within 3 days of receiving the item(s). We always do our best to deliver a perfect product, but rare exceptions occur and our commitment to you is to work quickly to make things right.

Our customer service team can be reached at info@fyrn.com or by phone 415.805.6908.

For residential seating orders, to mitigate the need for inconvenient and expensive returns we have a risk-free in-home trial program that gives you 3 weeks to live with a stool or chair, confirm finishes, and decide if it's the right fit for your home.

A returned trial chair or stool is eligible for zero return shipping or restocking fees provided that it is returned without damage beyond normal use, in the original packaging, using our disassembly and packing instructions. Your trial piece does not have to be in pristine condition, but we hope you’ll take some care as we reserve the right to not provide refunds for items that are returned with negligent damage or without use of our original packaging.

For return of residential Seating items purchased outside of the trial program, or any Nesting Tables, here are the details for standard retail orders (see below for items not eligable for return):

- Returns must be made within 30 days of your order being received or delivered
- The furniture must be in original condition and returned in the original Fyrn packaging
- After inspection, if the product is returned in original condition, you will receive a full refund less a restocking fee of 15% of the original purchase price
- Shipping and delivery charges are non-refundable
- Customers are responsible for the cost of return shipping for all non-trial items.
- Refunds will be credited to the original form of payment
- Please include all original packing materials, tool kits, design kits, and tags in the return
- Proof of purchase is required for all returns

Please refer to the Design Kit FAQ for questions about using the pre-paid shipping label to return kits.

See below for items not eligible for returns, including Custom pieces, COM/COL or those purchased on the Annex

How do I process a return?

If you would like to process a return, please email returns@fyrn.com with the following information and we’ll respond within 1-2 business days to help expedite your return process.

- Name
- Address
- Order Number
- Number of chairs/stools/tables purchased
- Number of chairs/stools/tables you’d like to return
- Number of chairs/stools/tables opened and, in the case of chairs/stools - assembled
- Number of chairs/stools/tables unopened
- Reason for return

What items are not eligible for returns?

We can not accept returns for the following items:

- Commercial Samples
- Items purchased from the Annex
- Custom items - see below for specific custom details

Custom Order Return Policy

Custom orders include ADA height adjustments, orders placed using COM/COL upholstery, multi-unit residential, Commercial, Retail Stores, and Hospitality purchases.

If we initiate a Custom order at your direction, there is a non-refundable fee of 50% for changes, cancellations or returns. We will do our best to mitigate this charge if we have not commenced work or if materials have not been procured.

How do I ensure a seamless return process?

If you are purchasing a set of chairs or stools, we recommend you only open and assemble one of the items before making a decision about returns. This will minimize your time and effort, as well as the likelihood that the furniture can be returned in the original condition for a full refund.

Fyrn inspects all returned items within 1-2 business days of receipt. After the intake process is complete, you will be notified that a refund is being initiated via your original form of payment, or asked for any additional information needed to process the return.

In order to have a successful return:

- For flat packed chairs and stools, we strongly advise that you closely follow the Fyrn disassembly instructions, and don’t attempt to disassemble chairs /stools in any way that deviates from our recommended process.
- For all products, chairs, stools and/or tables, please remember that use of the original packaging is a requirement for a full refund, but also is important because furniture can easily be damaged during shipping and our packaging is designed to avoid this.

Fyrn does have the right to refuse a refund for returns that are not in like-new condition as a result of damage caused by a customer or negligent treatment of the furniture.

Shipping and delivery fees are not refundable unless returns are a result of manufacturing defects or the furniture arrives damaged. In the event that you receive furniture that is damaged in-transit, please immediately take detailed photographs of the package and furniture as received and share them with our customer team when you are initiating a request for return and/or refund.

RESIDENTIAL BUY BACK

What is the residential buy back program?

Fyrn will repurchase qualifying residential furniture any time for any reason, ensuring long-term value in your investment and a second life for your furniture.

Fyrn offers to buy back eligible items because life happens. People move, situations change, or you may simply choose to redecorate a space. 

When you invest in Fyrn, we want to help you through every stage of buying and owning our furniture - which includes finding its new home if that’s what you (eventually) need. 

Our pieces are built using a patented furniture system called Stemn. The Stemn system allows us to easily repair and refurbish furniture, giving it a chance for a second life instead of a trip to the landfill. Once restored, we resell the furniture on the Annex. 

This program, along with the Annex, are actions we take as part of our ongoing commitment to minimize material use and waste within our industry.

How do I submit an item for buy back?

Please fill out this form here, or contact our team at info@fyrn.com.

Which items qualify for buy back & how much will I receive?

Fyrn guarantees the buy back of full-price chairs, counter stools, bar stools and nesting tables purchased for residential use beginning in January 2021.

Fyrn does not guarantee the buy back of the following furniture items or finishes:

- Items produced and sold prior to 2021
- Upholstered items that are COL/COM (customer owned leather/materials)
- Items for commercial use, including office, hospitality, and retail
- Furniture purchased on the Fyrn Annex
- Furniture that has been resold or transferred ownership outside of a Fyrn transaction

While Fyrn does not guarantee buy back for these items, customers may submit any of the above items for buy back consideration. We will assess each item and state eligibility on a case by case basis.

Eligible items qualify for buy back in any condition. But just like a car, phone or house, the price paid by Fyrn for each item is directly related to the condition it is received in.

The buy back amount will be a percentage of the original Fyrn purchase amount as assessed based on condition.

When you submit furniture for this program, you will be asked to provide photos and a description of each item's condition, including specific callouts for damage or evidence of wear & tear.

At intake, we will provide you with an estimated amount offered, which will be confirmed upon inspection at our facility.

The following outlines our three condition tiers as well as factors we consider in assessing the amount. 

- Like New (50-75% of original Fyrn purchase): Items show no evidence of use, the furniture looks exactly as it did at the time of original purchase. 
- Used but Good (25-49% of original Fyrn purchase): Use and normal wear are apparent, but no significant damage or neglect to care for the furniture is evident
- Poor to Fair (5-24% or original Fyrn purchase): The furniture has significant signs of use, which may include divots, scratches or marks in the materials

In addition to the general condition of each item, we factor the state of the following components as we assess the Buy Back amount

- Frames: Visibility & depth of divots, marks, scratches
- Seats, backs, & tabletops: Visibility & depth of divots, marks, scratches
- Brackets: Visibility & depth of marks or scratches
- Upholstery (if applicable): Visibility & depth of scratches, indentations and impressions
- Weathering: Is there any fading or discoloration from exposure to sun / water
- Vintage: Age may impact value

We will provide a more in-depth chart as reference during the Buy Back intake process. 

How do I physically return furniture to Fyrn?

If you are located in the Bay Area or Reno, NV the most cost effective way to return the furniture is bringing it to our facility directly. 

If you are outside the Bay Area or Reno, NV, items will need to be accurately disassembled, safely packaged, and shipped to one of our facilities. Because item condition is assessed upon receipt, we recommend contacting us for Fyrn disassembly instructions and recommended return packaging. Doing so will mitigate damage during transit. Return packaging costs can be deducted from the final Buy Back amount.

What happens to furniture that Fyrn buys back?

Upon receipt of your furniture, Fyrn will inspect the pieces to confirm the condition matches the photos and descriptions you have provided. After completing intake, most items will be cleaned, restored, and sold on the Annex. Other items will be taken apart with most components being repurposed, and remaining wood, aluminum or steel being recycled. We do our best to keep track of the history of the furniture so future owners know where the piece has lived before coming to their home.

FURNITURE CARE

Is there a warranty on my furniture?

Yes, we offer a 10-year warranty, labor included, on all Fyrn products purchased as new.

Please click to download our Commercial Warranty

Our furniture is designed and built to be durable, but we understand life is unpredictable and accidents will happen. We created the Stemn system of furniture so that, in most cases, any piece can easily be repaired. Please email our customer service team at info@fyrn.com if you require a repair or part replacement, and we’ll be happy to help.

Is regular care or maintenance required for my furniture?

A little love and a lot of common sense are the most important elements of caring for your furniture. Below are a couple things you may not know, and a few we’re sure you would have come up with on your own:

Liquid and moisture will damage wood furniture. Always wipe up any moisture using a soft cloth. Our furniture may be brought outside on a nice day, but do bring it back in when you’re done, or dew and rain will damage it over time.

Extreme or prolonged exposure to heat can also be damaging to wood.

Rough and sharp objects should not be dragged across your furniture.

Sunlight will modify the color of wood over time. If you have a set of chairs or stools and some receive more sun than others, rotate them occasionally for even exposure.

Clean with a slightly damp cloth as needed. Wipe dry with a separate cloth.

Never use cleaning products containing ammonia, alcohol or petroleum.

Coasters are strongly recommended when resting drinks or dishes on any surface, including Nesting Tables and seats.

Click here for the full Care & Maintenance Guide.

Can I disassemble the furniture for the purposes of moving?

Our furniture is not intended for repeated disassembly and assembly by customers. In order to avoid unintended damage, lost parts, or inconvenience, we don't recommend disassembling the furniture when moving. However, if you are returning an item or must disassemble the furniture for some reason, please email our customer service team at info@fyrn.com so that we can provide you with video instructions to ensure the process goes smoothly.

Contacting Fyrn

Customer service

You can reach us by filling out our contact form here.

Alternatively, send a note to info@fyrn.com or call us at 415-805-6908

Fyrn’s business hours are 9-6pm PST Monday through Friday.

We make every effort to respond within one business day.  If you contact us on the weekend or a holiday, please expect to hear from us the following business day.

Press & partnerships

Please email press@fyrn.com with any promotional or press requests.

Please email partnerships@fyrn.com for opportunities to work together.